Unable to view my profile

[KnightS0891]

Hi. When I log in to my account I only have the option of seeing the “my account” tab… there is no option for plans and devices or “my profile” etc. any idea why not?

[dust2dust]

Are you on mobile or non? If on mobile do you tap the little down arrow to the right of My Account?

[computergeek541]

---

@KnightS0891 wrote:

Hi. When I log in to my account I only have the option of seeing the “my account” tab… there is no option for plans and devices or “my profile” etc. any idea why not?

---

Log out and log back in using incognito/rpivate browsing mode. The way that Plans & Add-ons, Payments, Rewards, and Profile sounds to possibly be a display issue cause by a corrupt browser cache.

[softech]

@KnightS0891 

Mine works

Look like a local browser problem.  Try to use Incognio mode (or Private mode on Safari) or try uisng a different browser.