Unable to send/receive any sms

[lh_0xc9]

I transferred from other provider, and all things done (e.g. reply 'YES' etc.). All other functions work well (incoming/outgoing calls, data etc.), but I CANNOT receive ANY SMS. I tried all suggestions but still doesn't work. Please help me to check what happens from the backend. It's quite important for me to receive sms. Thanks!

[hTideGnow]

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@lh_0xc9 wrote:

Hi @hTideGnow . I am using iphone and eSIM. I tried to add this number, but it stuck on "verifying" forever, even if after removing it and rebooting.

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hi @lh_0xc9 

ok, that might be the issue.  It is an iPhone issue and you need to wait for the re-registration.  Some reported that it could take long.  I suggest you to try again in an hour or so and just let it wait

[hTideGnow]

hi @lh_0xc9 

was that iPhone or Android? did you try above?

[Handy1]

@lh_0xc9  Before you do submit ticket scroll down bottom of page and try @hTideGnow  suggestions and if that fails then send ticket 

[lh_0xc9]

Hi @hTideGnow . I am using iphone and eSIM. I tried to add this number, but it stuck on "verifying" forever, even if after removing it and rebooting.

[lh_0xc9]

Hi, @Handy1 . Thanks for your suggestion, I've tried rebooting and resetting it a couple of times, but still not working. I am using eSIM, so I guess it's a bit hard to test it with another phone. Thanks for pointing out the way to create a ticket. I'll create one.

[Handy1]

@lh_0xc9  Try rebooting the device or reset network settings if you haven’t already. . Also is it possible to test the SIM card in another phone to test ? If still same issue ask support to refresh your account 

send  a  private message   To CS_Agent

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[hTideGnow]

hi @lh_0xc9 

android or iPhone?

if iPhone, go to iMessage settings, remove phone number and reboot.  Then put the phone number back . 

if Android, download Google Message and try (if already using Google Message, uninstall it and reinstall)