Unable to receive text messages from Rogers

[lfunk]

I have been able to receive messages from people on the Telus network but I'm unable to receive text messages from Rogers customers. Please help my children are with Rogers and I need to communicate with them.

@Shazia_K, @Mary_M, @Caroline_D, @Jeremy_M, @Brooke_C

[lfunk · Accepted solution]

Resolved in another by Mod in another thread. Unknown resolution

[lfunk]

Anyone from Rogers, calls go directly to VM

[Vickel]

Is it everyone on Rogers or just your children?

I had one person who went straight to Rogers VM when they called. This is after I posted.

Turns out the issue was on the Rogers side.

[oilblue99]

Don't call the old provider to cancel! That will release the phone # meaning you won't be able to port it over. Porting is the only way to keep a number when switching providers, and when complete, it will close the old account. Don't call to cancel.

[dino3721]

Could it be that the Rogers account hasn't been cancelled properly? Maybe try calling and cancelling if it is still active?

[Luddite]

Tagging any moderator at any time will reach whoever is available.

[ShawnC13]

Here is the link to the idea

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Mods-Online/idi-p/87631

[lfunk]

That would be very helpful 🙂 It's difficult to even find out who they are.

[ShawnC13]

Not that I know of as that is one of the ideas I put up in the Lab for suggestions is to have a spot on the main page that shows what mods are currently online

[lfunk]

Yes, I came from Rogers, I understand that, I was hoping to find one that was online. Is there an easier way to determine this?

[ShawnC13]

Did you come from Rogers?  I see you already tagged everyone so they have the message, and I understand it is urgent but by tagging everyone it won't speed it up is now just puts 5 more requests in as they all have access to the tags that come in.

I hope they can get to your issue soon but there is a back log and some of those people have no service at all