12-28-2023 07:57 PM
I signed up last month during black friday and haven't had any call problems. Not able to receive calls today, but I am able to call them
12-28-2023 08:03 PM - edited 12-28-2023 08:03 PM
try to reboot the phone once and test again
if issue persists, please open a ticket with PM support:
12-28-2023 08:03 PM
Try rebooting your device, resetting network connections, toggling airplane mode on/off, and removing and reinserting your PM SIM card @Starlights
12-28-2023 08:02 PM
Yes, I've been able to receive calls until today after my payment went through. When I signed up I got a new number
12-28-2023 08:00 PM
Hi @Starlights
Did you port out from another service? Have you tried rebooting your phone. Have you tried to remove your SIM card and try in a different phone?
If you're still having issues, you can reach out to a CS Agent via this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-28-2023 08:00 PM
were you ever able to receive incoming calls??
can you call another friend and have them to confirm what phone number is showing on the caller id? It has been a full month since Black Friday , if porting was not done, the original port would have been voided and PM would have assigned you a new phone number by now
12-28-2023 08:00 PM
To be certain, @Starlights , before today you have been able to receive ALL calls?
By any chance, did you port your number here from another provider and does the SIM card from that other service STILL WORK when you place it in your device.