Have lost phone capability

[Lilli1804]

Hi there,

I cannot make or receive phone calls.

Also checking my account shows error?

Payment method was confirmed and not the issue.

HELP!

[eddieO]

@Lilli1804, do you have access to another cell phone that you can try inserting your SIM card in to see if it works? Sometimes swapping devices can help to correct settings

[Ldodson]

No system issues

[Ldodson]

I have opened a ticket but I still cannot use my phone

[hTideGnow]

HI @Lilli1804 

what phone do you have?

check the Telus outage map and see if any system issue in your area
https://www.telus.com/en/bc/outages

and try reboot your phone.  Also try your sim card in another phone if possible, that will trigger a refresh on the system and might resolve your problem

[slusagm]

today is first day of the new cycle?

you rebooted the phone?  Does data work?  Try Reset Network Settings on your phone