Already submitted a ticket, but no response. I'm unable to receive calls, but am able to make calls. I am also able to receive and send text messages. I haven't transferred my number or made any changes to my subscription- I've been a customer for about 2 years.
Troubleshooting steps already taken:
- Turned on airplane mode, then turned it off.
- Removed and re-inserted SIM card.
- Powered phone completely off and powered back on.
When looking at SIM settings I get "Mobile network state: Disconnected":
Is there an outage or something?
UPDATE: Contacted CS, and they reset some things on their end- and the SIM settings are appearing correctly now- but I'm still unable to to receive incoming calls.
My spouse came home and I tried a couple of new things:
- Used their phone (Iphone XS) with my SIM. Everything worked.
- Used My phone (Galaxy S10) with their SIM (Different Carrier, Rogers). Everything Worked
- Used my SIM with my Phone, still no incoming calls. Can still text. Can still make outgoing calls. I had one of my work colleagues try calling me from a VOIP phone, and it worked- but I can't get calls from other cellphones. Haven't been able to try a landline yet.
Waiting on instructions from CS, but they haven't responded for a bit.
UPDATE 2: Tried having someone call my cell from a landline- works.
So I'm only unable to receive calls from cellphones, it seems. When they call they get the message as if my number was disconnected.
