Unable to receive any call and message except telus

[Quantou99]

Hi 

As subject said, I can’t receive any call and message except telus number. I changed to public one month ago, and signed a new account and transferred my number from virgin to public. 

Please help me solve this issue .

Thank you

[Cheetah24 · Accepted solution]

@Quantou99: If it's ported a while back you might have an issue on the public mobile side so please contact the service agent and tell this issue as well so that they can first have a look at your account and if the porting has completed; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hey @Quantou99 

It seems the porting didn't go through properly. I'll send you the porting team number to call in the top right corner.