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Unable to receive SMS, recently ported from Fido

Great Neighbour / Super Voisin

Ported over from Fido last week. When i check my facetime/message app, it says my old number is verifying. I guess its been like this for the past week. No issues with phone calls, those work. I previously had an esim with Fido. What are the solutions here?


Mayor / Maire

hi @Lufa12 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:      

@Lufa12 wrote:

Already tried this - I see other members have this issue as well. Can a staff DM me?

Hey @Lufa12 Sadly no. But this is how you can reach them. Just know it may be a few days till they reach out.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  Type: Customer Service Agent





IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 


@Lufa12 wrote:

Already tried this - I see other members have this issue as well. Can a staff DM me?

Generally, you will need to contact them first.  Please use the chatbot to open a ticket. There's also an option inside the Public Mobile app to open  a ticket.

Great Neighbour / Super Voisin

Already tried this - I see other members have this issue as well. Can a staff DM me?

Mayor / Maire

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

  • Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

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