Unable to make any calls outside of my area

[Jacquiline515]

I am having issues with this public mobile acount I just received my sim card and it worked for 2 days and now I have  no access to be able to make calls outside of my area my plan is suppose to cover any calls within Canada and the United States every time I go to make a call it is saying this is public mobile and your call can not be completed please try again later this has been going on for over almost 2 weeks son e I received the sim card and I am not getting any help from your boots you use here either and would prefer to speak to a live agent not a bott to help me with this issue 

[hTideGnow]

HI @Jacquiline515 

ask support agent the check your account and refresh your account

[Jacquiline515]

I have tried to not add the one and it still does not work public mobile just keeps saying your call can not be accepted please try your call again later 

[Jacquiline515]

I have tried to reboot several times and even removed the sim card and replaced ed it and still not working for me and also everytimw I try to log onto my account here it works sometimes and other times it is saying my email address is wrong

[hTideGnow · Accepted solution]

hi @Jacquiline515 

only calls has the problem? data ok? what phone you have?

did you try your sim in another phone?

it can be a problem on the PM side, you should open ticket with PM agent and ask them to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[slusagm]

@Jacquiline515 

happen to me once in awhile.  Usually a phone reboot will solve the problem

or dial 1 in front of the 10 digits.  Or the other way, if you already dialed 1, try not include the 1