Unable to login to my account
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04-06-2024 12:22 AM
I've been with Public Mobile for about 6 months now. I changed my plan to the US/Canada plan and since then I can't access my online account. My phone works fine.
I've updated my password, but when I log in it takes me to the activation page. I'm not really sure what's going on.
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04-06-2024 12:25 AM
Wait an hour first, try to use Incognito mode to request the password change and change the password. Wait anther 5 mins and login with the new password using incognito mode
If user persists, please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
