Unable to login - security question forgotten

[Iambear]

Unable to login - security question forgotten

How do we speak to someone with customer service? I'd like to top-up my plan ASAP 

[hTideGnow]

@Iambear   use the Chatbot to open a ticket with PM.  Try this to get to ticket open page quicker

Fogot Self-Serve Login
type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there

[Anonymous]

@Iambear 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[computergeek541 · Accepted solution]

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@Iambear wrote:

Unable to login - security question forgotten

How do we speak to someone with customer service? I'd like to top-up my plan ASAP 

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Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "forgot security question answer".

You could buy a voucher from a retail store and dial 611 from your phone to add it to your account.

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.