Unable to login into the portal to renew the account

[hardeep2]

Hi,

My account is disbaled and im not able to login online to activate the account. When i try resetting the password, i get a message that says " Login failed, try again." 

Any help is much appreciated.

Thanks.

[darlicious]

@hardeep2 

How long has it been since you had active service? Try calling 1 855 4PUBLIC and enter your 10 digit phone number to hear your basic account details. If you get a message saying they cannot find your phone number then your account went past 90 days without active service and has been cancelled and deactivated and you would have to buy a new sim card and activate a new account.

[MrSpock · Accepted solution]

@hardeep2 

hi wait an hour and try again if that doesn't work open a ticket through Simon to speak to a customer service agent they can help you  Click here