11-25-2022
10:37 AM
- last edited on
11-25-2022
10:47 AM
by
computergeek541
Hi! My phone number is xxxxxxxxxxxxxxx. I am unable to login. I can login to my wife's account but mine says
11-25-2022 11:10 AM
yes on my phone it does that but weirdly not on my computer so i figured it was a mobile access issue but no it seems to take an issue with using the saved password
11-25-2022 11:08 AM
HI @trish24 happy that it works
Yes, the saved password and Chrome automatic login have some issue
You said on the phone it still not working? try not to use the saved password and enter it yourself
or use another non-chrome browser
11-25-2022 11:04 AM
i have discovered if i go and use my saved password i get that message but if i take and delete and readd the last character of my password again it works it like it doesnt want to work with a saved password on the phone
11-25-2022 10:51 AM
Hi - This happens to me quite regularly. I have a Mac and what I do is clear the Safari history and then re-boot and try again.
Hope that works for you.
11-25-2022 10:51 AM - edited 11-25-2022 10:52 AM
@kae_be If you recently ported your PM phone number to another carrier, you can't log into your account anymore because it's been closed already.
That could be your problem 🙂
11-25-2022 10:49 AM
HI @kae_be we are just customers like you , we don't have access to your account
For your account number, check yoru email, you might have some welcome email from before and it might have the account number
But your login problem, are you on Chrome using saved password? if you are , after you pick the saved password, DO NOT click Login, Chrome will automatically login and it should work
If you still see Page Expired, click Back button and refresh
11-25-2022 10:48 AM
You're only communicating here with other customers. Are you asking for your account number to port your phone number to another carrier?
11-25-2022 10:48 AM
@kae_be You maybe need help with access to your account from a PM customer Support agent.
Send them a private message to CS_Agent
Or use the Chatbot Simon to get a service ticket for help with that situation.
11-25-2022 10:42 AM
Already tried. Doesn't work. Can you share my account number in DM?
11-25-2022 10:38 AM
@kae_be Try logging into your account using a different browser in incognito mode. Try again.