Unable to get past select sim screen

[FourthCardinal]

I'm trying to subscribe to public on the android app but I'm stuck on the select sim screen. i have a public sim card installed but when i press "I already have a SIM card"  it just displays an error message with no error code, this happens even if i press the "Order a SIM card" option instead, i have tried two different phones, restarted them, uninstalled an reinstalled the public app, tried on two seperate PCs, in incognito, both recieved error code:XXX, nothing works. I'm stuck.

[Priority]

Have you tried using the Website?

You can start the process on the Website and than pick up in the Mobile App after that step.

[softech]

@FourthCardinal 

A reminder, to activate (subscribe), you need a brand new PM sim card that was never used for activation.  Is that sim card new?

[John_G1]

Did you enter the full number of the SIM as printed in very small numbers on the card it came in? There are a lot of digits.

[BKNS27]

@FourthCardinal 

I had no problem going on the PM app just now.

Try uninstalling the app and reinstalling it to see if that works.

[Priority]

At this time of night the Activation Portal is usually down, hence why you can't get through all the steps. This is totally normal. 

Just wait until around 7/8AM and sign back into the EverSafe ID you created, and you'll be able to pick up the Activation right where you left off tonight.