04-07-2023 11:28 AM
I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.
04-07-2023 12:00 PM
I don't think that would have helped. I seems that with the introduction of volte, PM has clipped some of the calling loopholes that have existed.
You should keep trying though.
04-07-2023 11:57 AM
Had I known, I would have sat on those phone calls a lot longer lol. It sucks that I purposely rationed my minutes so I could call once a month.
04-07-2023 11:55 AM
HI @Lina5 I guess PM finally stopped it
some countries can be called randomly for sometime but will stop working. We saw posts like that often
04-07-2023 11:52 AM
Yes, I made 2 separate calls in Jan and Feb. And now I can't get through - it keeps saying check the number and try again.
04-07-2023 11:50 AM
it is unfortunate but on the bright side, if you know anyone in ...say...Venezuela, you're good to go !! 😁
04-07-2023 11:50 AM
HI @Lina5 so, you were able to use it to call Dubai before? as in you were using a PM phone using this addon to call Dubai?
04-07-2023 11:46 AM
Thank you for all your responses. It's unfortunate to waste those free minutes. Oh well
04-07-2023 11:43 AM
hi @Lina5
unfortunately you cannot call Dubai with the bonus free minutes they gave you . You have to call Dubai using calling calls or VoIP
04-07-2023 11:42 AM
@Lina5 wrote:When they gave us free minutes in December they said anywhere in the world no?
@Lina5 No, it wasn't saying all countries. There were fine prints about countries you can call
In fact, the bonus addon can call less countries than the paid addon, here is the list:
International Long Distance calling add-on covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.
04-07-2023 11:40 AM
this is another example about PM tightening the loophole, the OP was calling Uganda for years and no longer now:
04-07-2023 11:40 AM - edited 04-07-2023 11:43 AM
nope...sorry. Just to the selected countries on that list.
added...clipped from ANNOUNCEMENTS
International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela
04-07-2023 11:39 AM
When they gave us free minutes in December they said anywhere in the world no?
04-07-2023 11:38 AM
@Lina5 wrote:Trying to call Dubai
Looks like it's not on the list...
Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.
04-07-2023 11:38 AM - edited 04-07-2023 11:38 AM
Dubai is not on the list. If you can call before and not now , this could be another example PM is tightening up the loophole in the long distance add-on
Thsi is the list
**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.
04-07-2023 11:36 AM
Trying to call Dubai
04-07-2023 11:34 AM
what country are you trying to call. Sometimes in the past, calls would go through that weren't supposed to...but recently have ceased working.
04-07-2023 11:34 AM
@Lina5 wrote:I've called this country before and it's worked, now it's not working. Also I already checked my balance and I have plenty minutes remaining.
@Lina5 but which country is that?
There was another post, OP has been calling a Carribean country, but that country is not on any of the LD country addon. PM corrected it and that OP no longer able to call
04-07-2023 11:32 AM
Loads of minutes remaining
04-07-2023 11:32 AM
HI @Lina5
did you get the correct Long distance add-on yet?
Check My Account, go to Plan & Add-on, Shop addon and see if the country you want to call showing up in one of the add-on , if so, make the purchase first
04-07-2023 11:32 AM
I've called this country before and it's worked, now it's not working. Also I already checked my balance and I have plenty minutes remaining.
04-07-2023 11:30 AM
where you are calling?
First, with PM, not all counties can be called
And if it is a country you can call, you need to get the correct addon before you can call there
Let us know which country you are calling and how you make the scall (calling sequence)
04-07-2023 11:29 AM