2 weeks ago - last edited 2 weeks ago by computergeek541
Hello, I had a legacy account with Unlimited Canada Wide Calls. I went to use my cell phone and it was not able to make calls out. I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call were not that. Looking at your website for the 3 shows no limit on the calls and I am only making these in Ontario not any other provinces.
Plus with the legacy plans expiring at the end of May and rewards being changed in points. I was unable to get online to submit a question last night
2 weeks ago
I appreciate that you did try and assist.
2 weeks ago
HI @Buffy1009
you checked community inbox ? if they haven't replied you yet, message them again https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And you have another phone around? test the sim card there
also try calling with a 1 in front of the 10 digits and also try calling with just the 10 digits
Try calling different numbers to test
2 weeks ago
Unfortunately these things happen. Out of PM control.
2 weeks ago
@Buffy1009 I feel your frustration it’s all I’ve ever had here myself . Also note I’m just a customer like you trying to help you trouble shoot and find a resolve for you . Best of luck 🤞
2 weeks ago
This was last night at 730 and this is ridiculous
2 weeks ago
@Buffy1009 Maybe first check
Outage map in your area:
https://istheservicedowncanada.com/
but to contact support to further investigate please
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437