Community

CQ9 · ‎08-31-2023

I have the email registered, I've reset the password, I've tried to complete a new account for the past hour. Site keeps looping from log-in to sending a code, then the code is incorrect. Any help??

Handy1 · ‎08-31-2023

@JLX You should get a reply with in the hour and they will respond with some verification questions before they. An help you . Hoping you get a quick reply and speedy resolve.

JLX · ‎08-31-2023

Thanks for the reply. I've sent a private message using the link you provided. Fingers crossed.

Handy1 · ‎08-31-2023

@JLX Please submit ticket with support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JLX · ‎08-31-2023

Yes, I'm using the app on the phone. My issue is that when I try to "complete the activation" I just get an endlessly spinning load icon.

Handy1 · ‎08-31-2023

@JLX Are you using the app to finish the activation .

JLX · ‎08-31-2023

FWIW I'm having exactly the same issue. Just wanted to confirm to see if this gets more attention as it is very difficult to get help.

maple_leaf · ‎08-31-2023

Hello @CQ9 , As others have already mentioned, activation must be continued in the mobile app for iPhone or Android. Trying in a browser on a PC will result in the login loop you are describing. I've included some links below that may be of assistance:

Complete activations in app:
https://www.publicmobile.ca/en/on/load-mobile-app

Clear Cache/Cookies (PC and Mobile):
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

How to Subscribe:
https://www.publicmobile.ca/en/on/get-help/articles/subscribing

How Subscriptions Work:
https://www.publicmobile.ca/en/on/get-help/articles/how-subscription-works

EverSafe ID FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

EverSafe General Information: https://www.publicmobile.ca/en/bc/get-help/articles?category=_articleCategory_my-account&subcategory...

Transferring Your Number:
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Reward Rules (Comparison):
https://www.publicmobile.ca/en/on/get-help/articles/reward-rules

Hope this helps.