Unable to change subscription

[Bowlineonabight]

Hi there,

I have tried to update my subscription from the 39 dollar option but it only gives me two upgrade options, a 15 dollar and 25 dollar plan. My friends who are also with public are able to view all the additional plans but I can only view those two. 

I have tried on mobile and pc, chrome, Firefox, edge and clearing cookies and cache etc, even won’t let me change it in the mobile app.

and worse I was unable to submit a ticket on this issue due to a 404 error.

i just need some help here

@CS_Agent 

[HelpingYou]

Bowlineonabight, were you able to have your upgrade issue resolved? My friend and I are both having the same issue - we can only see 3 options for change plans, and one of those options is the plan we each currently have! So, we really only have 2 options presented. I was able to open a ticket with a CSA so I will update here with my results. Just wondering if you were able to have your account fixed to see all of the plan options.

Thanks!

[hTideGnow · Accepted solution]

hi @Bowlineonabight 

looks like it was filtered by 3G plans

just submit ticket with agent here and ask them to change for you :
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Bowlineonabight]

This is what comes up when I try to change the subscription options. It only allows me to filter by "all" and these are the only options. It is some version of this screen on mobile, PC, and Mac when I try to do this. I also tried in incognito but the same issue sadly

[softech]

@Bowlineonabight 

try accessing My Account again using browser with Incognito mode and check if you see those plan.  And make sure you choose to show All plan and not filter by 3G or 5G plans

If you still do not see the $39 plan that you want, message support and ask them  to schedule the plan change for you:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Anonymous]

@Bowlineonabight- Do you see the option to select the 'speed' (All, 5G, 4G).  If so, try setting to All.