cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to activate my account

Delkhp
Great Neighbour / Super Voisin

My account was not activated after payment is made. I am paying on both accounts now. Please assist.

3 REPLIES 3

Delkhp
Great Neighbour / Super Voisin

Hi, yes i did. I used the public mobile app to activate, but still unable to do so. let me submit a ticket via the link you shared. Thanks!

eddieO
Town Hero / Héro de la Ville

@Delkhp, can you clarify what you mean by paying on both accounts? Have you added your Public Mobile SIM card number to your PM account through the app? Are you using a newly assigned phone number or did you try porting in an old number?

hTideGnow
Mayor / Maire

hi @Delkhp did you use Public Mobile app to activate ?? you need to activate using to app to complete the steps after payment steps even if you started activation using the browser. Please download and use the app

if you already used the app, the ask support agent to help. Please submit ticket by message them

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Need Help? Let's chat.