07-08-2024 06:19 PM
My account was not activated after payment is made. I am paying on both accounts now. Please assist.
07-08-2024 09:13 PM
Hi, yes i did. I used the public mobile app to activate, but still unable to do so. let me submit a ticket via the link you shared. Thanks!
07-08-2024 06:39 PM - edited 07-08-2024 06:40 PM
@Delkhp, can you clarify what you mean by paying on both accounts? Have you added your Public Mobile SIM card number to your PM account through the app? Are you using a newly assigned phone number or did you try porting in an old number?
07-08-2024 06:38 PM
hi @Delkhp did you use Public Mobile app to activate ?? you need to activate using to app to complete the steps after payment steps even if you started activation using the browser. Please download and use the app
if you already used the app, the ask support agent to help. Please submit ticket by message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437