As with a lot of recent posters, I attempted to take advantage of the 50% off promo, but have been unable to access service since signing up on Monday. I was able to register a number, but failed to activate the eSIM on my device. After 3 tries it told me to contact customer service. The eSIM does not show up in SIM manager on my device. Since I (allegedly) have a phone number, their EverSafe MFA won't let me access my account (it sends a text to the number which I don't have access to, I never get prompted to authenticate via email).
Thankfully I did not port a number, so I'm not as stuck as some people, but I was hoping to have this up and running for a trip coming up.
I initially tried to submit a ticket under "Activation", but even with a fully completed form the Submit button remained unclickable. I was later able to create a ticket under the "SIM / eSIM" category, but have received no response. I also messaged @CS_Agent, but still no luck there.
Just posting here for visibility, as it seems that there are some PM staff here with some clout. I recognize that the promo generated unprecedented demand, but I don't think it is appropriate that they offer a service that they weren't prepared to provide, without any direct communication about timelines, next steps or redress.
