Activation old account

[Alexandre8]

Hi, I want to reactivate my old account but it tell me esim not installed and i can't do anything.

[BKNS27]

@Alexandre8 

Call 1-855-4PUBLIC to check on the status of your old account. 
If the system locates your old number and it is suspended and you need to make a manual payment with the CC on file or with vouchers.

Vouchers can be purchased at these locations:

https://www.publicmobile.ca/en/payment-voucher 

If the number doesn’t exist in the system then your account is closed and you need a new SIM and you need to pick a new number. Your old number was returned to the carrier you got the number from. This is due to nonpayment longer than 90 days.

[hTideGnow]

hi @Alexandre8 

do you have trouble with 2FA?

click Didn't Receive Code or Resend code and then Send email to get the code via email 

if same, ask PM agent to help. 

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[slusagm]

How long the account was suspended? over the 90 days? 

You can ask Public mobile to check for you first 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage