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Unable to access account due to phone number

Great Neighbour / Super Voisin

I signed up for a basic service but have not begun service yet. I am paying each month, but the sim card was not used once. 

I am trying to now log-in to cancel the service, and it is telling me to confirm access by entering a code, which is being sent to a phone number I do not recognize. I cannot circumvent this login (no "other method, code not sent etc."

Is the only way to cancel this recurring subscription linked to my e-mail address stop payment? 


We’ve noticed you have an active Public Mobile service and would like to confirm your full access.
A 6 digit code associated with your EverSafe ID will be sent to
phone number
. We will need you to confirm this number.


since you have not fully activated you service u3tz you will need support to help to cancel

please message support here
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

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