Unable to Make a Recharge Payment

[aarishlakhani2]

I am trying to make a payment using my credit card but my credit card is getting declined. I have been using the same credit card to make the payment for the past 4 months. It says that my account has been suspended.

[esjliv]

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@aarishlakhani2 wrote:

I am trying to make a payment using my credit card but my credit card is getting declined. I have been using the same credit card to make the payment for the past 4 months. It says that my account has been suspended.

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@aarishlakhani2 

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed? 

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Or, if your renewal is due tomorrow, try again tomorrow, late morning.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

Hi @aarishlakhani2 ,   Are you making manual payment on My Account?  Were you suing Amount due from the pull down?  Try to use "Other (Enter payment amount)" option and enter the Plan Amount +$1 extra and maybe it will go through that way

[BKNS27]

@aarishlakhani2 

Try using another CC. Maybe take advance of AutoPay and get $2 off/month.

[HALIMACS]

@aarishlakhani2 

What you're probably noticing is the normal pre renewal messaging which precedes every cycle renewal.

If you have active services, and a valid payment card, you need not do anything and allow the automatic pay to function as it will.

The messaging is hard to ignore on the self-serve landing page, however once you've seen it once, you'll know it's just Public Mobile's way of renewing cycles.

[VIP_Tech]

Hi @aarishlakhani2 

do you check your card CVV ,maybe it's expiry.

Edit: your service is working or not !.