US roaming not working

[Kanwalimranfeb6]

I have Canada-US plan which allows me to use 20 GB in US. I am in US right now and my data is not working. I need urgent help as I can’t navigate without it.

[Kanwalimranfeb6]

Can you please escalate now, as I need urgent help since I am in US right now and can’t navigate without data. Can you please help me? It’s urgent matter, please help me to resolve this ASAP please 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Kanwalimranfeb6]

I checked everything but nothing is working

[Dunkman]

---

@Kanwalimranfeb6 wrote:

I switch it to LTE manually but not working. I think my subscription for US plan is not activated.

---

@Kanwalimranfeb6 

Check your self service account.  Check your plan details.  Check if your account status is active. 

[Kanwalimranfeb6]

I switch it to LTE manually but not working. I think my subscription for US plan is not activated.

[Kanwalimranfeb6]

I tried all network manually but nothing is working. There is only 5G option in my settings. Can you tell how to do it to 4G please?

[hTideGnow]

hi @Kanwalimranfeb6 

what phone do you hve?

[Dunkman]

@Kanwalimranfeb6 

Another option is to manually select LTE/4G intead of auto.  5G network in USA is hit and miss depending on location. 

[Kanwalimranfeb6]

I tried it and still not working. Thank you I will message using the link

[Dunkman]

@Kanwalimranfeb6 

With iPhone 13, don't need to adjust APN Settings. 

Maybe try a network reset of phone. (note this will erase any waved Wifi passwords).

Toggle airplane mode on, then off. 

Here is some more trouble shooting advice:

https://www.publicmobile.ca/en/get-help/articles/us-roaming-troubleshooting

[ORNGNBLK]

Any chance you have a physical sim that you can move and try in another phone to determine it’s not a device issue? Off that fails message PM using the link below to dig in. They will reply during their hours of 9am-10 pm eastern. Really hope this helps you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kanwalimranfeb6]

I tried connecting to all the available networks manually but it is still not working 

[ORNGNBLK]

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

[Kanwalimranfeb6]

My roaming is enabled and I am using iphone13

[ORNGNBLK]

@Kanwalimranfeb6   Make sure data roaming is enabled (turned on) and try connecting to different providers, att, Verizon etc. (Settings, cellular, network selection)
Also, what kind of phone do you have ? It may not be on the whitelist for compatibility.