08-22-2025 01:21 PM
Yesterday I was change my eSIM to physical sim and it was working fine but today it stop working. I removed e Sim but still it doesn’t work, what can I do?
08-22-2025 01:52 PM
@LubnaAbid
here's how you update your sim number...
08-22-2025 01:39 PM
hi @LubnaAbid
disable the esim, reboot phone and reset network settings on the phone
if same, then submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-22-2025 01:25 PM
Did you update the new sim number in your account profile? That must be done. Then restart your phone if it doesn't work immediately.
