Voicemail problems

[Difran]

I set up my voicemail a few days ago. Since then I have two messages, and every time I go to access it it says press one to listen to your new messages and I press one and nothing happens. It’s like the number one does not register, and then it goes through the list of all the other options. I’ve tried to this now five or six times with the same issue. 

[CSA_PM]

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[ORNGNBLK · Accepted solution]

@Difran  You can open a ticket using the orange chat bubble and the type customer support agent.  Try to reset your network setting as well and see if that fixes the issue

[hairbag1]

@Difran 

click the orange bubble on lower right side to start process of getting Customer Support to help.