@huddkhan
Public Mobile's US Roaming add ons are DIY like Public mobile's service is in Canada. They require some work by the user to ensure they work correctly. They are not like "Roam like Home" seamless service from the big three which why you don't pay $12 to $14 per day ($120 to $140 for 10 days of roaming). If you purchased a Roaming bundle you may ask for a credit for your voice portion of the bundle as voice services are dependant on connecting to T-Mobile's 2G network that is not available everywhere although it sounds as though you had intermittent service. If you purchased two US Roaming add ons with a talk feature they will cancel each other out and cause a dropped call issue. If you were able to use data and text then it's unlikely you will get a full credit for the US Roaming add ons you purchased. In future arm yourself with the knowledge and tools to effectively use the add ons you have purchased. The following post will give you a good overview of how US Roaming add ons work with public mobile
https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...
Contact customer support to plead your case as supplied by other members or use the linked post below.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...
