US roaming and ticketing not working

[Pcam]

I’ve been in the US for two days and my service has been practically non existent. I can’t get through the ticketing service, I keep getting an error. How am I supposed to resolve a service issue if there is no way to contact public mobile?

[Chalupa_Batman · Accepted solution]

Hello @Pcam 

Just want to confirm, did you purchase a US Roaming package? If so, then you need to go into your network settings and choose T-Mobile then reboot. You should be up and running then.

iPhone - Settings - Network Settings - Mobile Data (make sure it's turned on) - then on same screen, Network Settings - turn off automatic and choose T-Mobile - Then reboot.

Android - Settings - Connections - Mobile Networks - Network Operators - Select Manually - Choose T-Mobile - Reboot phone

[Sansan]

If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.   

If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.

To connect to public mobile,  see link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437