01-17-2023 05:48 PM - last edited on 01-17-2023 07:23 PM by computergeek541
I'm not sure why, but I can't get in contact with Customer Service to inquire, so I'm looking for some help.
Am I able to get a Roaming package with Public Mobile when I travel to the US? It looks like I can, but for some reason I thought for sure I was told that wasn't available when I originally signed up with PM? Any help would be greatly appreciated as I'm traveling for work very shortly and need to
Solved! Go to Solution.
01-17-2023 06:32 PM
Public Mobile recently updated their US Roaming add ons. For more information on US Roaming than supplied in the help articles by pm read this updated post and the original post of the following thread. They should prove helpful to you.
01-17-2023 06:21 PM
Add-ons are Always available.
Just go to here and pick what you need.
You do NOT need to contact agent to buy US or any other add-on.
01-17-2023 06:05 PM - edited 01-17-2023 06:35 PM
@rflaglor when told you that you cannot?
But first, if you are in US long and you need data most, and maybe calls and text just in case, then maybe it is cheaper to buy local data prepaid SIM card.
For US Roaming data and text, you can get it no problem and use itn on T-Mobile LTE network easily. You can then use voice with VoIP app like TextNow
Roaming Voice is trickier and it might or might not work as it relies on T-Mobile 2G neteork, which could be unreliable
01-17-2023 06:02 PM
Indeed, Customer Support is not needed for this request.
Follow @dust2dust advice.
Your other option includes purchasing a local pre-paid SIM card while there for superior coverage, however those are only in 30-day increments and really only useful if your stay there exceeds 15 days (PM's now roaming package length per add-on)
You might want to consider getting from from T-Mobile or Mint Mobile, or similar provider.
01-17-2023 05:52 PM
@rflaglor- You don't need support. Yes of course you can buy roaming add-ons. Did you sign up in a store before last July?
Connect to T-Mobile, turn on roaming data, hopefully your phone can drop down to 2G for calls. Be aware that calling is a problem. But text and data should be fine as long as you're in a coverage area...which of course can vary just like here.
01-17-2023 05:49 PM - edited 01-17-2023 05:51 PM
@rflaglor get support
Getting support / submit ticket
Or while your already here and logged in the community
edit you can get 15 day roaming options available in your self serve account under plan add on tab