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Purchased a SIM card but haven't received it?

NajeebN
Great Neighbour / Super Voisin

Wondering if it got lost in the mail? There's no way to track.

 

There's no way to contact anyone because I need an account. I cannot register because I don't have the SIM.

 

Going in circles here

4 REPLIES 4

Hi @NajeebN if you placed the order on Jan 1, it should come this week.

hTideGnow
Mayor / Maire

Hi @NajeebN It can take as many as 3 weeks for the sim card to come, but it can be quicker

 

Please message CS agent and ask them to confirm if the order was processed

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

NajeebN
Great Neighbour / Super Voisin

Thanks Handy1, but I placed the order on January 1st

Handy1
Mayor / Maire

@NajeebN  Can take 3. Days to 3 weeks to arrive i if you need one more urgently check your local Koodo kiosk for in person pick up otherwise contact support see when it shipped and when to expect it 

Getting support / submit ticket

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 

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