US Roaming Still waiting for a response

[cory_c]

Nov 24,2022 I posted a request for support and I'm still waiting for a response. Help with Simon is not getting any where (waste of time). 611 recorded messages is of no help. 

[cory_c]

I think Simon should be gender neutral.

[cory_c]

Thanks! I've submitted a ticket.

[cory_c]

YES. 

[dust2dust · Accepted solution]

So you had the re-buy problem. I suggest you start another ticket or send another private message to them. You are monitoring your private message inbox, right?

[hTideGnow]

HI @cory_c   you posted a request but waiting for response

if you posted here, it is just your fellow customers checking and trying to help

if you think you issue can only be helped by CS agent, you need to properly open a ticket with them

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@Metal1967    Simon say call CSA....

                  What else.

[Metal1967]

@cory_c  Out of curiosity.. what did Simon say?.. 😁

[Yummy]

If you posted request for assistance Here, you will Not get any answer.

You have to do one of these:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

This forum is for customers helping customers as PM staff do not visit not answer question posted here.