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US Data

Nick44
Great Neighbour / Super Voisin

Hi

just switch to can-us data plan.

got the 5G in the US but unable to use internet 

Any thought

7 REPLIES 7


@Nick44 wrote:

It work on T-Mobile 

but will have to do that every time 


Not really. When you go to your network cellular settings, just turn off automatic and pick T mobile. It should stay there.

hTideGnow
Mayor / Maire

HI @Nick44 

Try both AT&T and T-Mobile but do not try 5G.  Easier to get 4G.  Go to Network type and choose 4G or LTE

Nick44
Great Neighbour / Super Voisin

It work on T-Mobile 

but will have to do that every time 

Pick Tmobile

Nick44
Great Neighbour / Super Voisin

Yes data roaming 

Is picking AT&T

Priority
Deputy Mayor / Adjoint au Maire

Do you have Data Roaming enabled in Cellular Settings?

Which Network is your phone picking up on in the US, T-Mobile or AT&T?

@Nick44 

Dunkman
Oracle
Oracle

@Nick44 

Try to manually select T mobile carrier.  If that does not work, try AT&T.  Choose LTE network instead to see if that works better. 

Here is some more information about trouble shooting:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

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