US Data 1 gb option not available.

[trevorBraun]

I need to buy another 1 GB US data plan but its not available as an option right now. 

why? only 250 and 500mb options available

please help

[steff12321]

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@trevorBraun wrote:

If I add a 500mb before connecting with a moderator will that impact getting the 1 gb add on?

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Nope, the only addon impacted is the exact same one you currently have active

[trevorBraun]

If I add a 500mb before connecting with a moderator will that impact getting the 1 gb add on?

[geopublic]

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@trevorBraun wrote:

how do i connect with  a moderator to do this

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Click here The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. 

[Lieux]

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@trevorBraun wrote:

how do i connect with  a moderator to do this

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Click on the link above...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and put the money already in your account to buy the add-on you want.

[steff12321]

Look at the two posts above your message 😄

[trevorBraun]

how do i connect with  a moderator to do this

[Lieux]

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@trevorBraun wrote:

How do I get a moderator to add on for me? 

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Here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[steff12321]

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@trevorBraun wrote:

How do I get a moderator to add on for me? 

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You will need to send a message to the @CS_Agent and ask them to do it for you. May take up to 2 days for them to reply but usually quicker than that. 

[trevorBraun]

How do I get a moderator to add on for me? 

[popping · Accepted solution]

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@trevorBraun wrote:

I need to buy another 1 GB US data plan but its not available as an option right now. 

why? only 250 and 500mb options available

please help

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US roaming add-on is for 10 days.  You cannot add the same US 1GB data roaming add-on until it expires after 10 days even if you had used your 1GB data.  But you can add an US 500MB data roaming plan.  Moderator may be able to add an 1GB roaming add-on for you.

[ZfromVanC]

If you've bought 1GB already, you have to use it up before you can purchase the 1GB again.

[Lieux]

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@trevorBraun wrote:

I need to buy another 1 GB US data plan but its not available as an option right now. 

why? only 250 and 500mb options available

please help

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If you still have data with your 1GB you can't buy another one same add-on..you need to wait that you have no more data to buy the same add-on.