[URGENT] Cannot make phone calls

[LiYufeng]

 I can only receive phone calls, but cannot make phone calls. Please help!  @CS_Agent 

[softech · Accepted solution]

@LiYufeng Support team usually do not monitor forum posts.  if you have not done so, please engage them by opening ticket with them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[LiYufeng]

Thank you all for your reply! I tried all of these and still did not work. Support team, please help me as soon as you can, thank you!! 

[Megzz]

Start by rebooting your phone. Then make sure your SIM card is working< try it in another phone? if that doesn't work then I would say message support. 

[Community_QA_]

Reset the phone first

what plan you have? $15 plan only have 100 outgoing minutes , you have any minutes left?

[Handy1]

@LiYufeng  Have you tried rebooting the phone ? Or reset network settings . Can you try SIM card in another phone and see if services work ? If all else fails please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@LiYufeng  are you on $15 plans?  if so, maybe your outgoing calls are all used up? 

To avoid reading old cache info, please login My Account once using Incognito mode and check how many minutes left

If you are on unlimited outgoing minutes plan, what error message you got ? try to reboot the phone once