Trying to connect my new sim card

[Real12]

Hello 

I can call with my new card however I cannot receive calls , any idea

[admac994]

I'm having the same problem.. 

[will13am]

@Real12 , did you transfer a phone number into this service?  If you did, was there a confirmation text sent to the old service and did you acknowledge that text?  

[hTideGnow]

hi @Real12 new sim card with new activation and porting?? if so, that is a stick port problem

if new sim card on existing account, then test the sim with another phone