07-20-2023 04:03 PM
Hi im trying to change my address but it wont let me change anything is just greyed out every time
07-20-2023 09:45 PM
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07-20-2023 06:51 PM
tried both and neither working
07-20-2023 06:28 PM
just tried again to add a new credit card and oops something went wrong
07-20-2023 04:31 PM
Have you been doing this on the app or a non-mobile browser? Wait the hour as mentioned and try again. You can only try twice per hour.
07-20-2023 04:25 PM
Correct, I hadnt updated my address which is the same Postal code just different house.
I have a new credit card, two actually have tried both and it gives me the same error.
Oops! Something went wrong, please try again later.
I just want to change my plan and pay my bill so i can use my phone.
07-20-2023 04:22 PM
you have a new address with this new card?
usually PM do not check address with credit card. However, post from other suggested it might have changed , but we are not entirely sure.
You can wait a full hour first and try to just make a credit card update see if it works
07-20-2023 04:20 PM
i havent payed my bill because i have a new card and its not working
07-20-2023 04:17 PM
The credit card entry screen only needs the billing address postal code. Is your account active?
07-20-2023 04:15 PM
I still cant change the address (its greyed out, wont let me click on anything),
I have a new credit card that i tried updating the information too however it wont work because my address has changed which is now obviously linked to the card....
07-20-2023 04:09 PM
I just tried and is working for me.
Maybe try again using browser with Incognito mode. Goto Profile page, clicked the pencil besides Account name, or use this direct link
https://myaccount.publicmobile.ca/en/account/edit/account-info
Start with street number and street name, then wait and let auto lookup gives you all the choices and pick the correct one and click Save
https://myaccount.publicmobile.ca/en/account/edit/account-info
07-20-2023 04:06 PM
First of all that address doesn't really matter for anything. Secondly, are your services working? Is the account in suspension?