Trying to change address and its greyed out wont let moe change it

[maxximo111]

Hi im trying to change my address but it wont let me change anything is just greyed out every time

[HALIMACS]

@maxximo111 

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[maxximo111]

tried both and neither working

[maxximo111]

just tried again to add a new credit card and oops something went wrong

[dust2dust]

Have you been doing this on the app or a non-mobile browser? Wait the hour as mentioned and try again. You can only try twice per hour.

[maxximo111]

Correct, I hadnt updated my address which is the same Postal code just different house.
I have a new credit card, two actually have tried both and it gives me the same error.

Oops! Something went wrong, please try again later.

I just want to change my plan and pay my bill so i can use my phone.

[softech]

@maxximo111 

you have a new address with this new card?

usually PM do not check address with credit card.  However, post from other suggested it might have changed , but we are not entirely sure.

You can wait a full hour first and try to just make a credit card update see if it works

[maxximo111]

i havent payed my bill because i have a new card and its not working

[dust2dust]

The credit card entry screen only needs the billing address postal code. Is your account active?

[maxximo111]

I still cant change the address (its greyed out, wont let me click on anything),

I have a new credit card that i tried updating the information too however it wont work because my address has changed which is now obviously linked to the card....

[softech]

@maxximo111 

I just tried and is working for me.

Maybe try again using browser with Incognito mode.  Goto Profile page, clicked the pencil besides Account name, or use this direct link

https://myaccount.publicmobile.ca/en/account/edit/account-info

Start with street number and street name, then wait and let auto lookup gives you all the choices and pick the correct one and click Save

https://myaccount.publicmobile.ca/en/account/edit/account-info

[dust2dust]

First of all that address doesn't really matter for anything. Secondly, are your services working? Is the account in suspension?