Try to reset my password

[dingtianlidi]

hey there,

I have tried to login self serve, but I forgot my password. Following the instruction, I provide my email address to reset the password, and was told I had been locked out and I need to contact Public Mobile for help. So I'm here...hope anyone can help me out. Thank you

[hTideGnow]

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@keepasa wrote:

Its seems after several failed attempts, the system will lock your account which is what likely happened.  Only option now is contacting the moderator for support.  I'm wondering if after a 24-48 hours the account gets unlocked and and accept a reset PW request.  But anyway better to contact support so they can reset it for you.  Good luck!

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@keepasa   Yes, the lock is only 1 hour , at least the first time.  I forgot if it will trigger a longer lock if it is locked again.

[dabr]

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@keepasa wrote:

Its seems after several failed attempts, the system will lock your account which is what likely happened.  Only option now is contacting the moderator for support.  I'm wondering if after a 24-48 hours the account gets unlocked and and accept a reset PW request.  But anyway better to contact support so they can reset it for you.  Good luck!

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@keepasa    Correct that after too many attempts with incorrect login information the account gets locked, however, you can usually retry again after an hour.

Edit:  Additionally it would probably be a good idea to also clear your cache/cookies and use another browser before retrying after the session lock.

[keepasa]

Its seems after several failed attempts, the system will lock your account which is what likely happened.  Only option now is contacting the moderator for support.  I'm wondering if after a 24-48 hours the account gets unlocked and and accept a reset PW request.  But anyway better to contact support so they can reset it for you.  Good luck!

[Anonymous]

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@dingtianlidi wrote:

Thank you.Happy Thanksgiving!

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@dingtianlidi 

your welcome dear Happy Thanksgiving...enjoy your day.

[hTideGnow]

@dingtianlidi   To reset My Account password, use the Chatbot to open ticket with PM, you can do this to get to ticket opening quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[dingtianlidi]

Thank you.Happy Thanksgiving!

[Anonymous · Accepted solution]

@dingtianlidi 

you can try Forgot your password visit Here link, and enter your email address,

or you can Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,  

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..