Trouble signing into the community

[darlicious]

Has anyone else had trouble signing into the community today? I am unable to sign in on my tablet as every time I do it accepts my sign in but then just brings you back to you not being signed in so I can browse but I cannot post I've tried clearing my cache different browsers using incognito mode to no avail. It is not limited to my community name at least on my tablet anyhow. Just a little frustrating as I'm forced to use mobile data on my phone to access this site. Does anyone have any ideas or troubleshooting for this one ? Thanks!.

[ShawnC13]

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@darlicious wrote:

@ShawnC13  I first tagged them and the moderator team about 2 1/2 hours ago when I noticed it wasn't just me having an issue.

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Yes, I understand that just mentioning their hours and still the best method over tagging is the trouble ticket even if it is taking some time.

I know Private messages aren't working consistently so unfortunately one of the downfalls of PM is sometimes it can take days to resolve an issue

[DWHarris]

Same issue. Trying to send Private Message to @CS_Agent  and can't get the compose window to open.

[darlicious]

@ShawnC13  I first tagged them and the moderator team about 2 1/2 hours ago when I noticed it wasn't just me having an issue.

[ShawnC13]

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@darlicious wrote:

@Customer41  Yes this is very frustrating for anyone trying to communicate with @CS_Agent . Maybe this second tag will wake somebody up to at least aknowledge the problem and reassure customers that tickets will remain open while they fix the problem. @Tiana_V  and @Alan_K  can you two get moderators to reply by email or open a thread that doesn't discuss private details but basic responses  like: "Its fixed check account." or " You've been verified were working on it." I mean if no one is able to respond what are they doing? Drinking coffee and playing candyland?

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Alan and Tiana are usually gone by this time as it is 6:30 in TO.  I think they are more the 8 or 9-5 schedule

[darlicious]

@Customer41  Yes this is very frustrating for anyone trying to communicate with @CS_Agent . Maybe this second tag will wake somebody up to at least aknowledge the problem and reassure customers that tickets will remain open while they fix the problem. @Tiana_V  and @Alan_K  can you two get moderators to reply by email or open a thread that doesn't discuss private details but basic responses  like: "Its fixed check account." or " You've been verified were working on it." I mean if no one is able to respond what are they doing? Drinking coffee and playing candyland?

[Customer41]

When I try to reply to the moderator for a porblem with dropped calls, I get "waitingforproductioncommunity.publicmobile.ca" while the little wheel spins slowly. The longest I waiting was over 30 minutes and then I got a message that said "Sorry, unable to complete the action you requested." Very aggravating. No doubt the moderator will soon send me a message saying they are closing my file because I haven't responded but it is impossible to respond when the system is hanging like this.  I am working on othr sites today - no problem - just this one. 

[darlicious]

@danijel  Captcha?

[danijel]

I was trying to register onto the community today and the site was very slow, had to fill out the form 4 times before it worked, i'm suspecting the Captcha was not working well as the cause.

[pomlady]

Yes slow for me also, you are not alone.......

[darlicious]

@Ed404  Yes it kind of comes and goes. Able t reply to thus but private message replies are going to this site can't be reached.

[Ed404]

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@darlicious wrote:

@ShawnC13 @Ed404  The community site is very slow for me...often going to "your request is being processed" between page views. It's making it a very slow process to reply or read posts. I had 10 people post congratulatory messages by the time I started a reply and posted it.

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Yep, I'm getting it now. Noticed it a couple times earlier. I even got it when I hit reply button for this.

[ShawnC13]

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@darlicious wrote:

@ShawnC13 @Ed404  The community site is very slow for me...often going to "your request is being processed" between page views. It's making it a very slow process to reply or read posts. I had 10 people post congratulatory messages by the time I started a reply and posted it.

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I just had a couple of minutes where it was really slow for me as well.  They better wake up the hamster that fell asleep in the wheel for the server to keep us going

[darlicious]

@ShawnC13 @Ed404  The community site is very slow for me...often going to "your request is being processed" between page views. It's making it a very slow process to reply or read posts. I had 10 people post congratulatory messages by the time I started a reply and posted it.

[ShawnC13]

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@darlicious wrote:

@ShawnC13  Success! A hard reset did it. It's time to YouTube how to replace the battery and get a replacement.

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Nice!!!!  My son's phone was having issues with Spotify saying he wasn't connected tot eh internet I look for any answers couldn't find it.  Did the hard reset and back up and running fine.  I guess it just cleared out some of those cobwebs hanging around.

[darlicious]

@ShawnC13  Success! A hard reset did it. It's time to YouTube how to replace the battery and get a replacement.

[darlicious]

@ShawnC13  I'm doing that now I'll report back if I'm successful or not.

[ShawnC13 · Accepted solution]

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@darlicious wrote:

@ShawnC13  No. My tablet does need a new battery so occasionally it will shut itself off which it did this time. But I've tried multiple ways of signing in no Tabs are open I've cleared the browsers I've tried different browsers I tried incognito mode and it just allows me to sign in and then sign in comes up again  and I sign in and it looks like I've done it successfully and it will tell me to I have to sign in again it just will not bring my profile Avatar up instead of sign in. Fortunately I've remained signed in on my phone but I would rather not be using mobile data to be on the community . Any other ideas?

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Have you tried a Hard reset on your tablet?  Power and Volume Up or Down (can't remember) until it power cycles?

[darlicious]

@ShawnC13  No. My tablet does need a new battery so occasionally it will shut itself off which it did this time. But I've tried multiple ways of signing in no Tabs are open I've cleared the browsers I've tried different browsers I tried incognito mode and it just allows me to sign in and then sign in comes up again  and I sign in and it looks like I've done it successfully and it will tell me to I have to sign in again it just will not bring my profile Avatar up instead of sign in. Fortunately I've remained signed in on my phone but I would rather not be using mobile data to be on the community . Any other ideas?

[Ed404]

Today when I opened up the community it had logged me out. Works fine for me right now.

[ShawnC13]

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@darlicious wrote:

Has anyone else had trouble signing into the community today? I am unable to sign in on my tablet as every time I do it accepts my sign in but then just brings you back to you not being signed in so I can browse but I cannot post I've tried clearing my cache different browsers using incognito mode to no avail. It is not limited to my community name at least on my tablet anyhow. Just a little frustrating as I'm forced to use mobile data on my phone to access this site. Does anyone have any ideas or troubleshooting for this one ? Thanks!.

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I haven't had any issues with mobile or desktop.  I know on my desktop if I opened a second tab it would log out my first session and make me log into it on the new tab.  Do you have multiple tabs open that might be logging you out of your old session?