Tried to transfer from Koodo to Public step 6 "Subscription not activated" stuck

[PartyMark]

I just got my new public mobile sim, downloaded the app. I went along with the porting process and I got to step 6 and it locked up and said "Subscription not activated".  I tried clicking "Get support" and it directs me to login on my phone, I try and then it locks up in the web browser.  I am on my desktop now for this message.  

How to I get in contact with someone to fix this issue and get my number ported over?

[PartyMark]

Thank you I sent them a message.  Do you know why this would have happened and what the solution might be?

[HALIMACS]

@PartyMark 

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