Tried to switch to $29 plan yesterday but the site was failing on payment

[Mapleleafer]

I tried to switch to his plan yesterday but the site would not let me and now it is gone, can some agent contact me and please switch me over?

https://subscribe.publicmobile.ca/en/on/activation/plans/10GB-4Gspeed2

Thank you!

[cin71]

Successfully changed my subscription to $29 plan yesterday to change on renewal, but don't see it reflected on my account when I log in today. Please help!!

[YI2000]

I noticed the $29 subscription offer this morning and successfully logged into my account. Yesterday, the system was experiencing issues, and I spent a considerable amount of time trying to switch plans without success. However, upon logging in this morning, the plan seemed to have disappeared.

I hope a customer service representative can assist us in ensuring that the $29 plan is still honored for our account and can manually facilitate the switch to this plan. We would be greatly appreciative.

[homer]

I do not see the 6GB plan, probably because I have an Ontario account.. 

[kistarla]

I was able to switch to this plan early this morning (ON and existing customer), and it's still showing up as an upcoming subscription.

[Andy85]

@m99ck Yup, I was able to view it yesterday but was skeptical as to why they were offering a 6gb and 10gb plan at the exact same price. I think they made the correction today to differentiate that the 10gb plan is for new members only. Oh well.

[m99ck]

Yeah, I think they changed it this morning to New Subscribers only. However, it was definitely on the Change Subscription page for existing subscribers before... they removed it this morning. I went through the change while it was available but the website was having issues, I would like a CS Agent to hopefully switch me to the plan manually now as I did make the change but it seems it didn't apply correctly because of the website issues.

[Mapleleafer]

I have tried everything different browsers incognito cleared cache and the plan does not show in 4G, 5G nor All when switching plans.  My wife tried just now on a different device and same.  Can a public mobile agent switch us over to the $29 plan manually?  If there is a page about it and it says for all new and current we should be able to switch.  Is this just a case of bad public mobile customer portal? 

[Andy85]

@m99ck I just read the fine print... It's for new activations only 😞

If you are an existing client, that's probably why you don't see it 

[m99ck]

Same problem here. To be clear, it was previously available on the Change Subscription page (once logged in) and I even managed to do that (after many tries!).

However today the change isn't reflected, and the $29/mo. plan is gone from the Change Subscription page. It is still listed on the main Public Mobile page (for new sign ups).

Really hoping they can honour the $29/mo. plan as I spent many hours trying to switch to it.

[grlahay]

you see it on the subscription change page? Cause I know it's on the new subscriber page. Are you looking at that vs change? I've cleared cache and went incognito. It's not there. 

[Andy85]

@hTideGnow are you seeing the $29/10gb plan when logged into your account and navigate to your subscription area or do you just see it when casually browsing the site but not logged in?

[homer]

Same. I tried logging in yesterday and it never worked... Today I could login but the plan is gone 😩

[hTideGnow]

@Mapleleafer @grlahay i still see the olan this morning 

 Maybe browser cache problem.  Please use Incognito/Private/secret mode on the browser to login My Account instead of app or regular browser mode to try again 

[grlahay]

It's not available to be switched to right now. I only saw it on the new subscriber page. Not happy about it because the website wasn't working yesterday at all. I couldn't get into my account to even change it. 

[Mapleleafer]

It is not there when I try to switch my plan and I have cleared my cache and in incognito mode...

[Andy85]

@Potrice1337 other competitors are offering 20gb at $29? Which ones?

[Potrice1337]

I cannot see the 29$/m 10GB 4G plan anymore online. Did they remove it? Are they going to keep it and bump it up to 20GB to match the other competitors?

[hairbag1]

@Mapleleafer 

I can see it's still being offered. Use a laptop and clear cache files. Then check website again.

[grlahay]

Seems like a lot of us are in this situation! 

[Handy1]

@Mapleleafer  Try to clear web browser or try on the app it’s still there . You can also change to a different plan for next renewal then immediately go back to change plan again and it should show up 

[Andy85]

Hi @Mapleleafer ,

Have you attempted to switch your plan today? The site seems to be a little more responsive.