Tried to switch plan to $29/mo. 10 GB 4G, but no change reflected and plan no longer available?

[m99ck]

Hi! I've been struggling with the Public Mobile website over the past day and after many tries, finally managed to select the $29/mo. 10 GB 4GB plan. However, I never received a confirmation, and when I log in to my account again, no subscription change is reflected AND the $29/mo. plan is now gone.

Can someone please help me look into this? Thanks!

[cin71]

Successfully changed my subscription to $29 plan yesterday to change on renewal, but don't see it reflected on my account when I log in today. Please help!!

[Andy85]

@m99ck yup, I ran the same test as you and had similar results. I had been working for me overnight but now it doesn't. It could be a number of things causing that. I just read the fine print though and it mentions it is for new activations only. 😞

[m99ck]

Thanks both. @Andy85 I see it on the main Public Mobile page for new subscribers but once logged in, it's not an option to change my subscription. It definitely was there before, I am not sure why it didn't confirm my change and am hoping it can still be honoured given the technical difficulties with the site!

[homer]

it seems like many people are experiencing this: Tried to switch to $29 plan yesterday but the site... - Community (publicmobile.ca)

[Andy85]

Hi @m99ck , try to clear your cache and open a new browser in incognito mode. The plan is still available on the site and you should be able to see it. 

If you still cannot see it, try to select another plan at the next renewal date and then switch back to see in the $29 plan appears right after. You could then reselect that it changes at the next renewal date.