Transferring your number to Public Mobile

[Lachlan_M]

Typically, you can move your number if:

• It's an active mobile or landline number
• We have service in that area
• It's from a service provider in the same local calling area
• Number Portability is available in that area 

Tips for moving to Public Mobile

• Keep it live. Don't cancel your current service before switching to us. Your phone number must be active in order to move it
• Have it at hand. Have your phone, an invoice from your current service provider and if possible, your service agreement handy when you move your number. Just to be safe, you should review your existing service agreement to find out what charges might apply
• Don't delegate. Only the authorized account holder can transfer a number

Click here for porting instructions.

[uber]

Good to see that some folks ports are getting resolved.  Hoping for some assistance with my port from VOIP.MS.  More details here:  http://productioncommunity.publicmobile.ca/t5/Getting-Started/Need-Help-With-Porting-Number/m-p/1009...

Thanks in advance.

[dztraw]

How long does is typlically take to port Fongo number to Public Mobile?

Have already sent in email request but was wondering how long I can expect to wait.

[Tomuchwork]

Need help porting in from Koodo messaged @Mary_M yesterday and just messaged @Shazia_K hopeing someone might be able to help me out? Cheers

[af_kit]

Hi, I am trying to transfer my wireless number but then "Alternate Phone Number Regex Help" this showed up. Can you please give me a hand on this? Thanks

[Zykei]

Hi @Shazia_K ,

My number somehow managed to get ported to PM 3-4 days ago (kept getting error in the porting page on my account though) and it's been fine (I can call and use data so far) however I can't seem receive calls or send/receive text.  I got an error code when calling myself (6UV1) but I'm not sure what I'm suppose to do with this.  Can someone look into this?

Thanks.

[lemik]

Hi, 

I am facing problems of porting my number from wind. I have requested a port about 2 weeks ago, Wind is not working anymore but I still can see my number there. I have tried to port the same number again through the shelf help menu, but get an error 

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Could someone please help?

Thanks

[Rockdaddy22]

Awesome service as always Shaz 🙂

[Shazia_K]

Good morning @graemering,

I'm sorry about this, 

The port has been requested, please allow at least 72 hours for the port to complete. 

Your Public Mobile SIM card will receive a text saying that the port has completed and then simply reboot the phone. 

Thanks,

Shazia

[srlawren]

Thanks for the update @graemering. Yeah that's very perplexing, and unfortunately you're right that the rent nothing else I can do to try to help. I hope you get a reply soon.

[graemering]

Just called Telus, the agent looked at my account and said there was no reason it shouldn't be available to transfer. Very insistent that I should be good to transfer if I choose to switch services.

@srlawren I appreciate that you're helping me troubleshoot, I just hope that someone from PM can come in an elaborate beyond my initial reply of "We cannot transfer that number"

@Jeremy_M @Shazia_K @Mary_M @Brooke_C

[srlawren]

@graemering it might be worth giving Telus a call in the morning to ask what might be blocking the port request?  Do NOT ask them to cancel your account, but enquire as to why you may not be eligible.

[ToniCipriani]

Did a port from Koodo via the web page, says successful, Koodo side is cancelled.

But my PM SIM is still using the new number, and my old number is not in service

Sent @Shazia_K a message with details, any other mods can help please? @Jeremy_M?

[graemering]

@srlawren

When trying to port:

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

and the response from a mod was:

"This phone number ########## is not eligible to be transferred to our network. If you would like to port another number please let me know."

[srlawren]

@graemering that's very strange then. They didn't give you any indication why it's not eligible?

What happens when you attempt the port?

[graemering]

@srlawren Telus mobile number, in good standing, not connected to anything else, same dialing region (GTA 647), still using it until this gets sorted out.

[srlawren]

@graemering fair enough. Is the phone number attached to a landline, a mobile phone service, a VoIP service, or something else? Is it a personal line or a business line? Is your account with that provider still active and in good standing (no past due amounts)?

[graemering]

@srlawren It's hard to know where to turn. The response to my question seems pretty dire, and I figure it's worth asking the commuity if anyone else has gotten a reponse like this when trying to port a number.

[srlawren]

@graemering impossible for anyone on the community to tell you for sure. It should be eligible if your account is in good standing at your current provider though.

[graemering]

I messaged a mod with all of my account details for my Telus account, and was told:

"This phone number ########## is not eligible to be transferred to our network. If you would like to port another number please let me know."

Is this true or is this a temporary problem? This should not be an issue based on everything I've read on Public Mobile and the CRTC website. Not being able to transfer my number is pretty much a deal-breaker for me at this point. 

[Rockdaddy22]

That's right, you enter the number you want to port, so your Rogers number. Check that box before you do anything. Use account number not pin or imei.

[ryanwoo]

You should enter your old Rogers number Under the "Check to see if your phone number is eligible:"

[rgwong]

One more tip is to use Chrome when using the number porting page.

The section where you enter your old account number information doesn't display if you are using Firefox.

[ddsinthe6ix]

Hi all,

I just activated my PM sim card and got a new PM cell #.  I would like to port over my Rogers phone # to use on PM.  I went to MY ACCOUNT --> PLAN AND ADD ON --> CHANGE PHONE NUMBER

Under the "Check to see if your phone number is eligible:" I entered my NEW PM phone #

and then got the error:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

and the check box "I am authorized to transfer this phone number" was automatically filled in.

What do I do?

[SWM]

Happy to say that I was able to port my number from Wind in about five minutes. I simply signed up with a new number and then used the self sevice site to transfer my number, no issues at all. All I did was provide my account number, a secondary number, my name and gave authorization. Very easy.

[Rockdaddy22]

That's awesome news, welcome to PM 🙂

[vit_pmuser]

The problem is solved after I provided Chatr account number and the porting was re-requested

At Chatr Mobile, my first and last name were switched; hence my porting got stuck - outgoing calls and data work, but incoming calls still go to voicemail.I have now fixed the name on the account with Chatr.

[selvia_foeng]

@Rockdaddy22 yeah I tried, but somehow the system didnt allow me to do so..

maybe because I had been koodo customer before I ported to Wind..

[selvia_foeng]

5 days...wow seriously..that is a lot of patience..

thanks anyway..

[Rockdaddy22]

Why not try to do the port yourself? Did you already try and port? @selvia_foeng

[Emissary]

It took about five days for my porting issue to be addressed by a mod. So some patience will be required.