Transferring number from CT Excel

[PamShih]

Hi, I am a new customer to Public Mobile. 

I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. 

First, CT Excel or China Telecom is not on the old provider list (so when I submitted request to transfer my number, I selected Telus because I had to select one in order to continue...)

Second, CT Excel does not provide an account number.  They said I will need a pin number 3743 to port my number to a new provider. 

Please let me know ASAP how this issue may be resolved.  I need my number ported as soon as possible. 

You can contact me by email. 

[shaunaxu]

For anyone who’s experiencing this issue: 

1. find your IMEI number by calling *#06#

2. under the account number page there’s an option/link to enter an IMEI

3. after you finished activating your SIM and PM has transferred your number you can just plug in your new SIM card and it should work automatically, no need to wait for a transfer message from your previous provider.

FYI: if you are under CT EXCEL, put TELUS as your old provider!

[Gengyu66]

Could I also get the number for that? I have the exact same issue.

Somebody gave me the PM porting customer support to call but when i called, it says my number has not been requested for a transfer so it sent me to Koodo and then the Koodo rep says they don't deal with Public Mobile issues.

[RRZZ]

Hello, how do you solve this issue and transfer the number?

[RRZZ]

Hello, could you share the number

[PamShih]

Yes, I have obtained a temporary phone number and submitted a ticket.

Thank you providing the support contact!

[softech · Accepted solution]

@PamShih 

we got confirmation from another post that selecting Telus won't work

you are supposed to get a temporary phone number first and open ticket with PM support to proceed with a manual change.

for account number, you can provide IMEI , but maybe PIN works, too

There is a number to call to talk to live support.  You can discuss with them on your issue, and they can advise further.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed