Transferring number from CT Excel

[PamShih]

Hi, I am a new customer to Public Mobile. 

I just sent in a ticket re: transferring my phone number from CT Excel to Public Mobile because I am experiencing some issues. 

First, CT Excel or China Telecom is not on the old provider list (so when I submitted request to transfer my number, I selected Telus because I had to select one in order to continue...)

Second, CT Excel does not provide an account number.  They said I will need a pin number 3743 to port my number to a new provider. 

Please let me know ASAP how this issue may be resolved.  I need my number ported as soon as possible. 

You can contact me by email. 

[RRZZ]

Hello, how do you solve this issue and transfer the number?

[RRZZ]

Hello, could you share the number

[PamShih]

Yes, I have obtained a temporary phone number and submitted a ticket.

Thank you providing the support contact!

[softech · Accepted solution]

@PamShih 

we got confirmation from another post that selecting Telus won't work

you are supposed to get a temporary phone number first and open ticket with PM support to proceed with a manual change.

for account number, you can provide IMEI , but maybe PIN works, too

There is a number to call to talk to live support.  You can discuss with them on your issue, and they can advise further.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed