@mitch140186 wrote:
I just start a transfert to another cell phone company but my auto pay passed the same day.
What happen with the money paid for 1 month service that is actually transferring to another company?
Hi, as mentioned this is prepaid service and do not offer refunds. I do not recommend waiting until renewal day to change providers, always do it a couple days in advance as you current account needs to be active and in good standing in order for you to port your number out. Even if you had disabled autopay, waiting until the renewal day may have caused issues because once PM looks for your renewal funds and don't find enough they may suspend your service which means it is not active and you would not have been able to port your number.
Contacting the MODs and requesting a refund may work but I am not aware of that ever being successful.
Also if you got a deal from another service provider it often includes a bonus which is intended to cover lost funds on transferring.
Good Luck.
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