Transfer to new device trouble - failed eSIM installation

[allykitkat]

Hello,

I am trying to activate/transfer my number and cellular network to a new phone and I am having a lot of difficulty. I followed all of the steps and troubleshooting. Every time I try to install the new eSIM it fails and says "Error. Something went wrong. Please try again". It has failed more than 3 times and I have not received any QR code. I just want to use my new phone with my same number and subscription. 

Thank you for your help! 
Alexandra 

[hTideGnow]

hi @allykitkat 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage