@Skylar2 So you will need to make payment and to get a new SIM card and have support SIM swap the number for you . Then when you phone number working on new PM SIM card . You leave it in phone and get your new provider to start the port request so you can reply YES to the confirmation text to port PM number out . Then put new provider SIM back in phone . Once you successfully port PM number out it will automatically close the PM account and you won’t be charged again
adding if your new provider is Koodo or Telus support might be able to verbally approve the transfer with out having to get new SIM card .
I don’t think I can get into my old account because it says it needs a code from my phone number which I don’t have the SIM card for that number I have a new plan active and just wanted old number back
Yo have to subscribe first before transferring your number. Get SIM, pay the bill, choose any number; when full service is confirmed (everything working as expected) transfer number. BOTH account have to be active!
