Transfer number not working when activate new plan

[KenWoo]

My daughter opened up a new plan in public mobile app.  She completed the first 4 steps (and I can see the charge to my MasterCard) but the Transfer number step takes forever.  It has been more than a day and we still don't know if the number transfer is completed or if she is still with Fido.  Please help.

[Priority]

Does her old Fido SIM Card still have reception and work for incoming + outgoing calls & texts?

Did you reply 'Yes' to the Port Request text message sent to the Fido SIM Card when doing the transfer?

[JRod]

@KenWoo 

Do they have service still if they use the old Fido SIM card? If they do then the port hasn’t be completed. You will have to keep the Fido account active in order to respond to a text authorizing the number port to happen, once you do that the Fido  SIM will no longer have service and that is your sign that the port has been completed. 

There is a porting department number that I will send you that should be able to help you and figure out what the status of your port is. Check your messages here on the community.