Transfer from eSIM to physical SIM

[Habeela]

What is the steps and procedures to move from eSIM to physical SIM ? 

[Arttess]

What happens if you do it through the mobile app? I did this, is there any solution?

[DennyCrane]

Just dont order a sim card from the Public Mobile website, it'll take weeks if it arrives at all. Buy from Amazon or find a local Telus or Koodo store that may carry stock of PM sims. 

[computergeek541]

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@Habeela wrote:

What is the steps and procedures to move from eSIM to physical SIM ? 

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A Public Mobile SIM card needs to be purchased. Once in hand, it can be attached to the existing account from within your Self Serve account.  It's in the Profile section.

[JRod · Accepted solution]

@Habeela 

1. Purchase a physical SIM and have it in hand.

2. Login to the self serve account on a desktop PC and go to the profile tab.

3. Scroll down to the “My number” section and you will see your current SIM card number with a pencil beside it, click the pencil and enter in the number found on the SIM card packaging. 

4. Put the SIM card in your device and reboot.

This link will also take you right there:

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Please do this process on a computer as the mobile app seems to have an issue with changing the SIM card number. Best to avoid it all together

[hTideGnow]

HI @Habeela  steps are

buy a physical sim from Telus or Koodo store or Amazon

then if you can , login to My Account, Profile, and click pencil besides the sim number and make the update to the phsyical sim card number, then reboot phone

if you cannot login, then  please submit a ticket with CS Agent and ask them to update the sim card number for you
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437